Accreditation
- Accrediting Body: SERVICES SETA
- Qualification ID: 61595
- Qualification Title: Further Education and Training Certificate: Generic Management
- NQF Level: 4
- Credits: 140
Overview
The NQF level 4 Business Administration Services qualification will provide the learner with knowledge and skills in the Management of records, comprehension of written and verbal texts, business writing, problem solving, ethics, cultural awareness, self-management and self- development, project teamwork and business policies and procedures. Learners will be able to specialise in areas of administration such as reception, executive administration, financial literacy, relationship management, legal knowledge, communication, project administration and support, call centre administration and human resources.
Who Should Attend?
- Anyone with an administrative role, in any business or industry.
Duration
10 months (Split into 2-4 days a month)
Outline
The programme covers the following outcomes:
- Gain knowledge of the procedures for stock and fixed asset control
- Develop Administrative systems together with other employees
- Improve organisational effectiveness
- Present information that is routinely and regularly required, as well as specific information that is requested from time-to-time
- Identify information sources so as to be able to quickly access information when it is required
- Liaise with clients (internal and external) to verify that the format used for reports serves the purpose
- Make amendments to report format and writing style, if necessary
- Manage service providers
- Be an effective employee in the Administrative section of an organisation
- Be aware of how fraud can be present in an office environment, and assisting in its control
- Identify and solve work-related problems together with others
- Apply efficient time management processes, procedures and techniques
The modules are as follows:
- Module 1: Work & Career Orientation
- Module 2: Business Communication
- Module 3: 2nd Language Communication
- Module 4: Maths Literacy
- Module 5: Administration
- Module 6: Finance for Office Administrator
- Module 7: Customer Care
Delivery Methodology
Online or in-person, depending on client requirements
Entry Requirements
- Standard 9/Grade 11 OR English & Mathematical Literacy both at NQF level 3
- Certified copy of a South African ID or passport
- Certified copy of highest qualification
- Updated CV
- Letter from the learner’s employer or hosting company, confirming that the learner is employed or hosted by the company: Must be on the company letterhead
- Must include the learner’s names and surname (as per their ID or passport copy)
- Must include the learner’s ID/passport number
- Must state the learner’s job title and start date of employment
- If the learner is self-employed then business registration certificates need to be submitted