Customer Service for Team Leaders
Number of credits: 5
Duration: 1 Day
Unit Standards: 242829 (Monitor the level of service to a range of customers)
This programme will teach learners how to manage and control customer service to internal and external customers.
The programme content is set around the following outcomes:
- Identifying internal and external customers, where applicable
- Explaining standards of customer service expected by the organisation
- Measuring customer satisfaction on an ongoing basis
- Recommending corrective action
