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Customer Service for Team Leaders

Number of credits: 5

Duration: 1 Day

Unit Standards: 242829 (Monitor the level of service to a range of customers)

This programme will teach learners how to manage and control customer service to internal and external customers.

The programme content is set around the following outcomes:

  • Identifying internal and external customers, where applicable
  • Explaining standards of customer service expected by the organisation
  • Measuring customer satisfaction on an ongoing basis
  • Recommending corrective action


PO Box 1048
Strubens Valley
South Africa

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011 475 0200

076 914 2859