This is a 1 day accredited skills programme.

Training either takes place at the client site, or at the venue for our public programmes in Jet Park, Boskburg (Gauteng).

Course Description

Number of credits: 5

Duration: 1 Day

Unit Standards: 242829 (Monitor the level of service to a range of customers)

This programme will teach learners how to manage and control customer service to internal and external customers.

The programme content is set around the following outcomes:

  • Identifying internal and external customers, where applicable
  • Explaining standards of customer service expected by the organisation
  • Measuring customer satisfaction on an ongoing basis
  • Recommending corrective action