Course Description
Number of credits: 120
SAQA ID: 67465
The NQF level 3 Business Administration Services qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business sector. The core areas covered include information handling, communications, enterprise/customer service, technology, organisation skills, self-development, teamwork and Business policies and procedures. The learner will gain specialist knowledge, skills and insight in the areas of reception, executive administration, financial services and banking, legal administration and human resources. Through building day-to-day administration skills, as well as general operational competencies, the qualification ensures progression of learning, enabling the learner to meet standards of service excellence required within the administration field of learning.
The programme content is set around the following outcomes:
- Business writing skills
- Communicate verbally and non-verbally in the workplace
- Gather and report on information
- Maintain booking systems
- Plan and conduct basic research in an office environment
- Coordinate meetings, minor events and travel arrangements
- Set personal goals
- Demonstrate an understanding of employment relations
- Planning, monitoring and maintaining record keeping via appropriate information systems
- Producing all relevant meeting documentation
- Ensuring that all related office equipment is maintained
- Utilising appropriate technology and related software programmes to produce, transmit and process information
- Working effectively in a team
- Demonstrating an overall understanding of the business environment
- Monitor and control reception area
- Monitor and control the receiving and satisfaction of visitors
- Process incoming and outgoing telephone calls
- Numeracy skills and financial administration
Admission Requirements
Matric OR English & Mathematical Literacy at NQF level 2
Delivery Methodology
Contact or online learning
