Courses

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Call Centre (Contact Centre Operations (NQF 4): Further Education and Training Certificate)

R33 000.00

Call Centre (Contact Centre Operations (NQF 4): Further Education and Training Certificate) Image

DURATION: 46 Days (30% theoretical/classroom-based) and 70% practical/workplace-based)

OVERVIEW

The NQF level 4 Contact Centre Operations qualification focuses on the skills, knowledge, values and attitudes required to progress further within the Contact Centre industry.   There is a need to develop career paths in this field, and it is a high growth industry constantly in need of skilled people.  The Contact Centre industry is also fast becoming the next knowledge worker industry.  Contact Centres are constantly recruiting, training and performance managing agents.

WHO SHOULD ATTEND

Call Centre Agents, Call Centre Managers

THE COURSE OUTLINE COVERS THE FOLLOWING TOPICS:

Understand and implement service levels and their monitoring in Contact Centres
>Monitor and control Contact Centre support Staff and their meeting of targets and standards
>Apply specific Contact Centre sales knowledge and skills in creating and meeting sales targets and requirements
>Identify specific Contact Centre customers
>Coach others in Contact Centres
>Work with Contact Centre statistical data

 

*Pricing provided excludes VAT

Category:
Call Centre Courses
Sub-Category:

Call Centre (Contact Centre Operations (NQF 4): Further Education and Training Certificate)

R33 000.00

Call Centre (Contact Centre Operations (NQF 4): Further Education and Training Certificate) Image

DURATION: 46 Days (30% theoretical/classroom-based) and 70% practical/workplace-based)

OVERVIEW

The NQF level 4 Contact Centre Operations qualification focuses on the skills, knowledge, values and attitudes required to progress further within the Contact Centre industry.   There is a need to develop career paths in this field, and it is a high growth industry constantly in need of skilled people.  The Contact Centre industry is also fast becoming the next knowledge worker industry.  Contact Centres are constantly recruiting, training and performance managing agents.

WHO SHOULD ATTEND

Call Centre Agents, Call Centre Managers

THE COURSE OUTLINE COVERS THE FOLLOWING TOPICS:

Understand and implement service levels and their monitoring in Contact Centres
>Monitor and control Contact Centre support Staff and their meeting of targets and standards
>Apply specific Contact Centre sales knowledge and skills in creating and meeting sales targets and requirements
>Identify specific Contact Centre customers
>Coach others in Contact Centres
>Work with Contact Centre statistical data

 

*Pricing provided excludes VAT

 

We have also launched our Online IT Academy, for those looking to complete online certified IT courses.  Click on the image below to go to the website